Frequently Asked Questions
Explore our eSIM FAQs to learn everything you need to know—from setup and activation to device compatibility and managing your data plans—so you can enjoy seamless connectivity wherever you go.
An eSIM (embedded SIM) is a digital SIM that allows you to activate a cellular plan without needing a
physical SIM card. It is built into your device and can be programmed with multiple carrier profiles.
Most modern smartphones, tablets, and smartwatches support eSIM, including iPhone XS and newer, Google
Pixel 3 and newer, Samsung Galaxy S20 and newer, and various iPads and smartwatches.
Activating an eSIM typically involves scanning a QR code provided by your carrier, entering an
activation code, or using a carrier’s app. The process varies slightly depending on your device and
network provider.
Yes, many devices allow multiple eSIM profiles, so you can have multiple phone numbers or plans on a
single device. You can switch between them easily without swapping physical SIM cards.
Absolutely! eSIMs are encrypted and provide the same level of security as physical SIMs. They are
reliable for calls, texts, and mobile data, and carriers ensure seamless connectivity across their
networks.
An eSIM is a digital SIM embedded in your device that you activate via QR code/app—no plastic card, no
SIM swap. It lets you store multiple profiles and switch carriers digitally (supported on most recent
iPhone, Samsung Galaxy, and Pixel models).
Yes—eSIMs are harder to clone or physically swap, and can be remotely provisioned/removed if a phone is
lost.
Dial \*#06# and look for an EID; or check your device’s spec page. iPhone XS/Pixel 3/Galaxy S20 and
newer usually support eSIM.
Recent iPhones can store multiple eSIMs (manage several, with one or more active depending on model);
newer Androids offer similar flexibility. Check your device’s eSIM limits.
Yes—many iPad and Windows laptop models support eSIM; you activate via QR/app like phones.
Yes—especially for travel eSIMs. If your device is carrier‑locked, activation may fail.
Connect to Wi‑Fi → Settings → Add eSIM (or Mobile Plan) → scan the carrier’s QR → follow prompts, then
wait for activation.
Yes—most UK carriers let you convert via app/account or device settings
Use eSIM Quick Transfer during setup or later: Settings → Mobile → Add eSIM → Transfer from Nearby
iPhone.
On newer Samsung/Pixel models, use eSIM transfer (Settings → Connections/Network → SIM manager →
Add/Transfer eSIM), or re‑issue a QR code via your carrier.
Cross‑platform moves often require your carrier to issue a new eSIM/QR profile.
Use stable Wi‑Fi, restart the phone, ensure the device is unlocked, and re‑scan the QR. On
iPhone/Android you can also enter the SM‑DP+ activation details manually if provided.
Toggle airplane mode, set the eSIM as default for data, turn on Data Roaming (for travel eSIM), and
check APN per provider. If issues persist, contact your eSIM support.
You usually need a new QR/profile from the provider; some can reissue via app/chat after verification.
Confirm your plan allows tethering and enable Personal Hotspot/Mobile Hotspot in settings; many plans
permit it.
It moves your line from an old iPhone to a new one wirelessly during setup—no QR needed if your carrier
supports it.
Yes—recent Galaxy/Pixel phones support Instant/Seamless Transfer; otherwise request a new eSIM from your
carrier.
Dial \*#06# to see EID; SIM details/ICCID are in device “About” or SIM settings.
Enable Personal Hotspot (iOS) or Mobile Hotspot (Android) in settings; your plan must allow it.